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If you reset your phone to factory settings or replaced it with a new mobile phone but kept the same phone number, you may need to reactivate Duo Mobile. For example, your iOS device might ask you to Reconnect. Tap Reconnect, then follow these instructions.

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titleStep 1 - Authenticate

  1. Log in to the My Cal Poly portal.

  2. Go to the Personal Info tab > Personal Info portlet > Authorized Devices > Multi-factor Authentication > Edit.

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  1. Personal Info panel displayed with Authorized Devices section highlighted and edit button highlighted.Image Added


  2. Authenticate your account using the Call Me method on your landline or mobile phone.

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  1. Device type and number. Call Me button highlightedImage Added

  2. Once authenticated, you will be directed to My Settings & Devices. To the right of your mobile device, click the Device Options button.

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  1. My Setting and Devices tab. Device Options button highlightedImage Added
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titleStep 2 - Reactivate

  1. Reactivate multi-factor authentication by clicking the Reactivate Duo Mobile button. 

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  1. My Setting and Devices tab. Reactivate Duo Mobile button highlightedImage Added

  2. Verify ownership of your mobile phone number by clicking the Call me button. Answer your phone and enter the 6-digit code you are given, then click the continue button.

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  1. Verify Ownership of phone number. Continue button highlightedImage Added

  2. Select your phone type and click the Continue button.

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  1. What type of phone is phone number. Phone type selected. Continue button highlightedImage Added

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titleStep 3 - Install

  1. On your mobile phone, install the Duo Mobile app. After installing the app, return to your computer and click I have Duo Mobile.

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  1. Install Duo Mobile for iOS tab. 'I have Duo Mobile Installed' button highlightedImage Added

  2. On your mobile phone, at the top right of the screen, tap the Add + button to add an account.

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  1. Mobile Duo App. Account Add button highlightedImage Added

  2. Tap Use QR code. You may need to allow access to the camera on your phone. 

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  1. Under Add account, Use QR code button highlightedImage Added

  2. On your computer, scan the QR code to activate Duo Mobile.

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  1. Activate Duo Mobile for iOS on computer. QR code highlightedImage Added

  2. Click the Continue button to complete the process.

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  1. Activate Duo Mobile for iOS. QR code has a check mark. Continue button is highlightedImage Added

  2. On your phone, name the account and tap Save. Your account is now linked. Click Practice now to learn how to use Duo and follow the prompts. When asked, tap the blue Allow notifications button to receive notifications, then the Ok button.

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