If you reset your phone to factory settings or replaced it with a new mobile phone but kept the same phone number, you may need to reactivate Duo Mobile. For example, your iOS device might ask you to you to Reconnect. Tap Tap Reconnect, then follow these instructions.
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Log in to the My Cal Poly portal. Go to the Personal Info tab > Personal Info portlet > Authorized Devices > Multi-factor Authentication
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> Edit.
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Authenticate your account using the
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method on your landline or mobile phone.
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Once authenticated, you will be directed
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to My Settings & Devices. To the right of your mobile device, click the Device Options button.
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Reactivate multi-factor authentication by clicking the Reactivate Duo Mobile button.
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Verify ownership of your mobile phone number by clicking the Call me button. Answer your phone and enter the 6-digit code you are given, then click the continue button.
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Select your phone type and click the Continue button.
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app. After installing the app, return to your computer
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and click I have Duo Mobile.
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On your mobile phone,
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at the top right of the screen,
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button to add an account.
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Tap Use QR code. You may need to allow access to the camera on your phone.
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On your computer, scan
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to activate Duo Mobile.
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Click
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the Continue button to complete the process.
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On your phone, name the account and tap Save. Your account is now linked. Click Practice now to learn how to use Duo and follow the prompts. When asked, tap the blue Allow notifications button to receive notifications, then the Ok button.
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