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titleStep 1 - Authenticate
  1. Log in to the My Cal Poly portal.
  2. Go to the Personal Info tab > Personal Info portlet > Authorized Devices > Multi-factor Authentication > Edit.

    My Cal Poly portal Personal Info portlet Authorized Devices Multifactor Authentication Edit ButtonImage Modified

  3. Authenticate your account using the Call Me method on your landline or mobile phone.

    Multifactor Authentication Pop-up Call me buttonImage Modified

  4. Once authenticated, you will be directed to My Settings & Devices. To the right of your mobile device, click the Device Options button.

    Multifactor Authentication Pop-up My setting and Devices device options Image Modified


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titleStep 2 - Reactivate
  1. Reactivate 2-step verification by clicking the Reactivate Duo Mobile button. 

    Multifactor Authentication Pop-up My setting and Devices device option reactivate duo mobile Image Modified

  2. Select the type of device you are adding. Click the Continue button.

    Multifactor Authentication Pop-up check Mobile phone, continue buttonImage Modified

  3. Enter your phone number, then click the Continue button.

    Multifactor Authentication Pop-up Enter phone number, continue buttonImage Modified

  4. Select your phone type then click the Continue button.

    Multifactor Authentication Pop-up What type of device, check iPhoneImage Modified


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titleStep 3 - Install
  1. Install Duo Mobile on your phone.  

    Multifactor Authentication Pop-up Install duo mobile for iosImage Modified

    On your mobile phone, launch the App Store app and search for Duo Mobile. Tap Get, Install to download the app, then Open.

    iOS AppStore Duo Mobile installImage Modified

  2. Tap Allow to allow Duo Mobile to send you notifications.

    iOS allow duo mobile to send notificationsImage Modified

  3. On your computer, click the I have Duo Mobile installed button.

    Multifactor Authentication Pop-up Install duo mobile, I have Duo Mobile InstalledImage Modified

  4. On your mobile phone, at the top right of the screen, tap the + button to add an account.

    Duo Mobile app plus iconImage Modified

  5. Click OK to allow access to the camera on your phone.

    Allow duo mobile to access cameraImage Modified

  6. On your computer, scan the barcode to activate Duo Mobile.

    Multifactor Authentication Pop-up Activate Duo scan barcodeImage Modified

  7. You are now activated. Your device is ready to approve Duo authentication requests. Click the Continue button to add a second device.

    Multifactor Authentication Pop-up Activate Duo mobile, activated, continue buttonImage Modified


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